The Fountain Theatre is NOW HIRING

Available positions:

TO APPLY:

Please send your resume and a brief cover letter telling us why you’re interested in the position and what you would bring to the Fountain Theatre team to jobs@fountaintheatre.com. Please use Your Name + Audience Services Manager as the subject line.

Audience Services Manager

Position Type: Part-Time, Hourly, Non-Exempt

Schedule: Seasonal schedule fluctuating approximately 10–30 hours per week based on production and event needs, including evenings and weekends

Rate: $25/hour


Job Description

The Audience Services Manager embodies the Fountain Theatre’s core value of Radical Hospitality, ensuring an exceptional, welcoming, and accessible experience for patrons at every touchpoint.

This position leads front-of-house operations during performances and events, supervising box office, café, parking, lobby, and other audience-facing staff and volunteers to ensure safe, efficient, and high-quality patron experiences.

The Audience Services Manager also oversees the day-to-day administration of the Fountain’s box office and ticketing operations. This includes communicating with patrons by phone and email, processing ticket sales and exchanges, setting up performances and ticket inventory in AudienceView, maintaining accurate patron and ticketing information, preparing the box office for performances, and supporting the administrative systems that connect patrons to the Fountain.

The ideal candidate combines strong customer service instincts with excellent organizational and administrative skills and understands that Radical Hospitality begins well before a patron arrives at the theatre.

 

Relationships

Reports to: Managing Director

Supervises: Box Office Personnel, Café Attendants, Parking Attendants, Front-of-House Staff, and Volunteers


PRIMARY RESPONSIBILITIES

Box Office & Audience Services Administration

  • Manage day-to-day Box Office operations, including phone and email patron inquiries, ticket sales, exchanges, reservations, and accessibility requests.

  • Build and maintain performances in AudienceView, including ticket types, pricing, holds, discounts, promotional codes, and inventory.

  • Monitor ticket sales, seating inventory, reservations, comps, and guest lists in advance of performances and events.

  • Maintain accurate patron and ticketing data and support effective use of AudienceView across the organization.

  • Prepare the Box Office for each performance, including reservation lists, will call, accessibility needs, house seats, and other performance-specific information.

  • Provide knowledgeable, gracious assistance to patrons before, during, and after their visit.

  • Identify recurring patron questions or ticketing challenges and recommend improvements to systems, policies, and communications.

Front-of-House Operations

  • Serve as the primary Front-of-House lead for Fountain Theatre performances, readings, special events, and other public programs.

  • Ensure the theatre, lobby, restrooms, concessions areas, entrances, and other patron-facing spaces are ready to welcome audiences.

  • Coordinate with stage management, production personnel, artists, and other staff regarding house opening, curtain times, late seating, accessibility needs, and other audience-related considerations.

  • Oversee seating and audience flow, proactively addressing issues that may affect patron comfort, safety, or experience.

  • Respond calmly and professionally to patron concerns, emergencies, accessibility needs, and unexpected situations.

  • Ensure Front-of-House procedures reflect the Fountain’s commitment to Radical Hospitality and accessibility.

Cash Handling & Reporting

  • Manage and reconcile Box Office and Front-of-House transactions in accordance with Fountain Theatre procedures.

  • Maintain accurate records for ticket sales, concessions, donations, and other Front-of-House revenue as applicable.

  • Provide regular ticketing and audience reports to staff and leadership as needed.

Team Leadership

  • Train, schedule, brief, and supervise Front-of-House staff and volunteers.

  • Establish clear expectations and procedures for patron service, accessibility, safety, and emergency response.

  • Foster a Front-of-House culture that is warm, inclusive, attentive, and solutions-oriented.

  • Work collaboratively across departments to anticipate audience needs and improve the overall patron experience.


QUALIFICATIONS

  • At least 2 years of customer service, hospitality, box office, retail, or other public-facing experience, ideally  in a theatre, performing arts venue, or nonprofit environment.

  • Experience providing direction, training, or supervision to staff or volunteers is preferred. 

  • Strong interpersonal and customer service skills, with the ability to communicate clearly, warmly, and professionally with patrons, artists, volunteers, and staff.

  • Ability to remain calm, resourceful, and solutions-oriented while managing multiple priorities in a fast-paced, live-event environment.

  • Strong attention to detail and the ability to learn and retain new systems, procedures, and information.

  • Comfortable working independently, taking initiative, and knowing when to ask for support.

  • Commitment to the Fountain Theatre's practice of Radical Hospitality, creating a welcoming and inclusive experience for every patron.

  • Comfort using computers and learning digital platforms. Experience with CRM/ticketing systems, point-of-sale software, and basic website updates is a plus. Familiarity with AudienceView, Square, and Squarespace is especially welcome, but not required.

  • Reliable availability for a flexible schedule that includes evenings and weekends, with occasional holidays as required by the Fountain's performance and event calendar.

We welcome candidates whose experience comes from a variety of professional, educational, community, or volunteer settings. If you meet many, but not all, of the qualifications above and believe you would thrive in this role, we encourage you to apply.

ACCESSIBILITY & PHYSICAL REQUIREMENTS

This position combines administrative work with active Front-of-House responsibilities in a live performance environment. The role requires regular use of a computer and other devices and the ability to move throughout the theatre and patron areas, including navigating stairs. During performances and events, the Audience Services Manager may spend extended periods working throughout the venue and assisting with Front-of-House setup and breakdown.

The position may involve moving or lifting items weighing up to 40 pounds. Reasonable accommodations are available to enable qualified individuals with disabilities to perform the essential functions of the position.


TO APPLY:

Please send your resume and a brief cover letter telling us why you’re interested in the position and what you would bring to the Fountain Theatre team to jobs@fountaintheatre.com. Please use Your Name + Audience Services Manager as the subject line.